Warranty Does Not Cover Contents
Inspect your container upon delivery. Please note that the warranty only covers the structural integrity of the container and does not cover contents or cosmetic issues (such as dings/dents or surface rust).
Money Back Guarantee Does Not Include Trucking
We understand sometimes plans change, but please note that returned equipment will be refunded less trucking charges (including the additional cost of picking up the container).
Doors That Seal
Every container we sell is guaranteed to have doors that seal properly, with gaskets in working condition. Please note, loading containers heavy on one side, or setting them on uneven surfaces can sometimes cause doors to not line up properly. Please ensure your doors are aligned prior to contacting us with warranty concerns.
We guarantee your container will be leak free at delivery, or we'll fix it. If your container grade comes with a warranty, we'll guarantee it won't leak for the term of the warranty (does not cover contents, customers should inspect containers for leaks regularly). Because containers are stacked both on ships and in storage, sometimes you'll see dings and dents on the roof. If water pools, that dent will turn into a rusty hole. The best way to prevent this is to check your container regularly and paint the roof with a paint formulated for use on metals.
Floors Free of Holes
A cargo-worthy shipping container is designed to hold cargo in excess of 40,000 lbs., and while storage grade containers (WWT) may not quite meet that standard, we will guarantee that floors are free of holes or soft spots and ready to be used. Please note, the best way to prevent holes or soft spots in the floor is to keep your container out of standing water so the steel cross-members under the floor don't rust out.
All Modifications Covered by Warranty
If you're adding doors or any other modifications to your container, we will include that work in our guarantee. Please note: roll up doors do not seal as tightly as container cargo doors and may allow small amounts of water into the container. While we will warranty the roll up doors, please be aware that they do not seal in the same way as cargo doors.
PLEASE NOTE: Cosmetic Appearance Not Covered - Used Containers Have Rust
Shipping containers are made of steel and anything more than a year or two old with have some surface rust. If you can't have any visible rust, you should purchase a One Trip container. While our guarantee covers the doors, floors and roof, we do not cover cosmetic issues such as rust or faded paint, or patches on used containers. All CWO and WWT containers will have at least some visible surface rust. Because the containers are made of 14-gauge or 16-gauge steel, a little rust is not an issue if properly managed. Make sure to pressure wash and paint your container every few years to make the steel last.
More About the Guarantee
Every container is guaranteed to have doors that seal properly, floors free of holes, and to be free of any leaks. All used equipment is likely to have some surface rust, dings/dents, and other cosmetic issues. On the rare occasion that a container arrives that does not meet the guarantee, we'll either replace it within five (5) business days or pay for repairs on site (guarantee does not cover contents, or damage caused by customer and only the structural integrity of the container, customer should inspect the container for leaks upon delivery).
Because neither Railbox Consulting nor the intermodal equipment provider sees the container, we cannot guarantee color or cosmetic condition. For customers where appearance is important we recommend purchasing one trip containers or painting their container after it arrives. We do our best to set expectations, and recommend you take a look at our sample photos before you buy. If we didn't meet your expectations at all, we offer a 30-day money-back guarantee (less trucking charges). If you have any questions about how the guarantee works, please feel free to reach out to us. We're always happy to help.